Payment Option: Currently, we are only accepting all major credit card thru Paypal.com as the single payment method. If you don't have a Paypal account feel free to open one now!  It's totally free and only takes mintues to establish.  Just click www.paypal.com and follow the simple instructions. New York residents are require to add 8.63% state sales tax. Shipping Policy: Shipping and handling fee(s) within the 48 continental US state is a flat rate of $8.00 per order (insurance included). FREE UPS Ground Delivery: Place an order with merchandise totaling $100 or more and receive free UPS Ground delivery anywhere within the 48 continental states. Items in stock will be shipped within 24 hours. Payment recieved through Paypal will be sent to the address registered with paypal unless an alternate shipping address is provided. We ship most orders via UPS Ground (3 to 6 business days) as a primary delivery method within the 48 Continental States.  Other delivery methods may be used if it is nessecary; UPS ground (3 to 6 business days) or USPS (4 to 10 business days).  Next day shipping is available for an additional $8.95 in addition to regular shipping fees. Alaska, Hawaii, Puerto Rico and Canadian residents: Shipping options will fall under the International Shipping policy. After a shipment is sent, an email will be sent with a tracking number and estimated delivery date.   International Shipping: Kitestogo is also the international shipping specialist.  We ship to most foreign countries.  Since international shipping rates can vary significantly based on weight and destination, we ask that you send us an email at service@kitestogo.com for estimated shipping rates. International orders sent via DHL, UPS, or United States Postal Service will be shipped International.  We have found these methods to be quick, secure, and cost effective.  Delivery generally takes 4-10 business days. To Canada, Alaska, Hawaii and Puerto Rico, shipping and handling fee are at a flat rate of $20.00 per order.  We offer delivery by UPS Standard (4 to 10 business days) or United States Postal Service (5 to 10 business days). We must receive your payment before your order is processed.  All payments must be received by PayPal in US dollars. Please note that customers are responsible for all applicable duties and customs charges dictated by the destination country.  Contact your customs office for information on duties, taxes and restricted items. Please be aware that customers are liable for return shipping costs on packages that are sent back to us due to unexpected customs fees. After a shipment is sent, an email will be sent with a tracking number and estimated delivery date.   Returns/Exchanges: You are welcome to send back your returns and exchanges within 30 days of purchase date.  All returned goods must be in new (unused) condition, with the orginial packaging. All returns are subject to 20% restocking fee.  You do need to contact us before returning an item.  Just write an email and send to service@kitestogo.com explaining your reason(s) for return and instructions telling us what you would like us to do.  And we will provide a return mailing address via email in 24 hours for you to mail it back to us.  Please include a copy of the original invoice and a daytime telephone number so we can call you if any questions should arise.  For your protection, we suggest shipping your return by insured mail or UPS/Fedex.  If a returned item is received after the 30 day window has passed, we will only issue store credit for the price of the merchandise.  All Shipping Charges are Non-Refundable.  Refunds will be issued via the same method as the original payment. Back Orders: We do our best to ship all orders complete, occasionally we are out of certain items.  In this senario, you will be notified by email and we will hold your order for seven business days, then send everything in stock. Privacy & Security Policy: We Protect Your Personal Information. By using KitesToGo.com you are agreeing to allow us to collect and use information you provide.  However, your personal information becomes confidential and will not be sold, given away, or distributed in any form.  We do not use fulfillment firms that would otherwise obtain your personal information.  If you receive email(s) from us, it will be regarding an order. Security Information  Since we are only accepting Paypal as a single payment method.  Therefore, we can never get a hold of any your credit card information.  For more information on PayPal's security practices, please visit the PayPal Security Center.